Frequently Asked Questions

Everything you need to know about shopping with REW

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is the REW return policy?

We offer a 30-day return window for most items in their original, unused condition. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including PayPal, Apple Pay, and Google Pay.

Are the products on REW covered by a warranty?

Yes, many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages under the 'Specifications' tab.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 30 minutes of placement if you need to make changes or cancel.